Buy from Japan Personal Shopper in Japan

Terms and Conditions of Use

By using Personal Shopper service, Buying, Shopping, Shipping Agent service or any other service provided by WEBUY or using this webiste, you agree to below Terms and Conditions of Use.

Please also see our Terms and Conditions of Use of the PC website. In the event of any conflict or inconsistency between this page and that of PC website, that of PC website shall prevail.

WEBUY provides a Personal Shopper service, Buying, Shopping, Shipping Agent service and other related goods and services subject to the following terms and conditions. When you use Personal Shopper service, Buying, Shopping, Shipping Agent service or any of services provided by WEBUY you may also be subject to additional guidelines, terms and agreements applicable to the related service. WEBUY has rights to update, revise or modify the Terms and Conditions of Use anytime. Whenever WEBUY makes such an update, revision or modification, WEBUY will post a notification on the website and revise the updated date at the bottom of this page. WEBUY is not responsible for notification of any changes. You acknowledge and agree that it is your responsibility to review this Terms and Conditions of Use periodically and become aware of modifications. Your continued use of the website following the posting of changes will be deemed your acceptance of those changes.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : PRIVACY

Please review our Privacy Policy, which also governs your use of our service to understand our practices.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : ELECTRONIC COMMUNICATIONS

When you use Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBUY and send e-mails to us, or send us inquiries via our website, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website or through other media tools. You agree that all terms, agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : COPYRIGHT

All content and its compilation included in or made available through our website including pictures, text, graphics, logos, images, digital contents, and data compilations is the property of WEBUY or its content suppliers and protected by Japanease laws and international copyright laws. Any resale or commercial use of any WEBUY website, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any WEBUY or its contents; any downloading or copying of account information for the benefit of another party; or any use of data mining, robots, or similar data gathering and extraction tools are prohibited. You may not use any meta tags or any other "hidden text" utilizing WEBUY or WEBUYJAPAN.COM's name or trademarks without the express written consent of WEBUY.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : TRADEMARKS

In addition, graphics, logos, headers, scripts, and service names included in or made available through our website are trademarks in Japan and other countries. WEBUY's trademarks may not be used in connection with any product or service that is not WEBUY's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits WEBUY. All other trademarks not owned by WEBUY that appear on our website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by WEBUY.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : PATENTS.

Patents owned by WEBUY may apply to our service. Portions of the services provided by WEBUY may operate under license of one or more patents.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : REVIEWS, FEEDBACKS AND OTHER CONTENTS

When you use Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBUY, Visitors may provide reviews, feedbacks and other content and submit ideas, comments, questions, inquiries or other information through our websites, request form or emails, so long as the content is not illegal, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or what could be considered as spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. WEBUY has no obligation but reserves the right to remove, modify or edit such content. If you do post content or submit material, and unless we indicate otherwise, you grant WEBUY a nonexclusive, royalty-free, perpetual, and fully sublicensable right to use, reproduce, modify, publish, translate, distribute, and display such content throughout the world in any media. You grant WEBUY and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you provide does not violate this policy and will not cause injury to any person or entity; and that you will indemnify WEBUY for all claims resulting from content you supply. WEBUY has the right but not the obligation to monitor and edit or remove any activity or content. WEBUY takes no responsibility and assumes no liability for any content posted by you or any third party.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : PURCHASING ORDERS

When you use our Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBUY, by making a commitment to buy by emails or other communication tools to WEBUY, you grant WEBUY the right to purchase the item of your request on your behalf, and you grant WEBUY the right to contract with the shipping or mail service provider which may include an insurance programme on your behalf to deliver the purchased item to the location you indicated to WEBUY. You agree that you will be responsible for the purchasing transaction and the shipping contract including the insurance programme and you agree not to hold WEBUY responsible for breaches of any agreement by the seller or the shipping service provider or any provider of related services for any damages or financial and non financial losses arising from the breachment of the relevant contracts.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : SHOPPING COSTS, SHIPPING COSTS AND COMMISSION OF WEBUY

When you use our Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBUY, by making a commitment to buy by emails or other communication tools to WEBUY, you agree to pay the amounts claimed by WEBUY such as Shopping costs, Shipping Costs, Commision of WEBUY, Transfer fees prior to or on the payment date communicated to you by WEBUY on its invoice or other communications. Shopping Costs includes actual price of the item, domestic shipping fee for shopping at online shops or at any shop selling products by internet or any other media communication tools without actual visits by our sales representatives or employees ('shopping without visits') and transport fee for shopping at retail stores requiring actual visits by our sales representatives or employees to the stores ('shopping with actual visits'). Commission of Webuy is eight percent of the total amount paid to the sellers for the purchase of items. For 'shopping with actual visits' a separate commission of a thousand Japanese Yen will be charged and an additional thousand Japanese Yen will be charged for every hour which our sales representatives or employees have spent for the purchase of the item if the time spent for the purchase exceeds sixty minutes. Shipping Costs are the actual shipping fee and the actual insurance costs claimed by the shipping service provider for the international shipment of the purchased item from WEBUY's office to the location outside Japan which you instructed to WEBUY. WEBUY reserves the right to revise upward or downward ;the Shipping Costs from its first communication to you as 'Estimated Shipping Cost'. And despite our effort of being as accurate as possible at the initial communication to you, WEBUY reserves also the right to revise the Shopping cost, other fees or costs if there is any difference between the actual price of items, fees or costs and our prior estimations initially communicated to you. Transfer fees includes all fees or charges which financial institutions, paypal or any third party may claim to WEBUY at any point of time for the transfer of your money to the bank account of WEBUY in Japan. You agree that Webuy reserves the right to revise or amend the commission rate, calculation method, other conditions determined in this section at any point of time upon a written notice by email or other written communication from Webuy. In the event of any conflict or inconsistency between this section and such a separate notice from Webuy, that of the separate notice shall prevail.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : PAYMENT METHOD

When you use Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBU you agree to pay the Shopping Costs, Shipping Costs, Commision of WEBUY, Transfer fees by the payment method instructed in the invoice or any other communications provided by WEBUY. And the currency of any payment must be in Japanese Yen unless otherwise agreed with WEBUY.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : RISK OF LOSS, DELAYS, TITLE

WEBUY is a Personal Shopper service, Buying, Shopping, Shipping Agent service provider acting as a shopping and shipping agent who will buy items on your behalf, means WEBUY does not take title of items at any point of time and the risk of loss for such items pass to you upon our purchasing order of the item from the seller. And you agree not to hold WEBUY responsible for any damages or financial and non financial losses resulting from incidents including, but no limited to, the failure to deliver the item by the seller or the domestic and internationl carrier or failure to pay the claim amount by insurance company related to the insurance contract.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : RETURNS, REFUNDS, EXCHANGE

When you use our Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBUY, we accept Return, Exchange or Refund in the following cases. You can Refund the full amount of your payment in case the item becomes out of strock after purchase order. You can Return purchased items after delivery for Refund or Exchange in case your return meets the criteria of the seller and it is accepted by the seller. You cannot Return, Exchange or Refund in case the purchased item is a second hand item or bought at auctions, or in case the seller does not accept your return for any reason. You cannot Refund when buying via online auctions website. You cannot Return, Exchange or Refund in case the item is soiled, damaged or lost during the shipping process and you agreed to use a shipping method without insurance covering the full amount of the items. For a Return, Exchange or Refund, you are required to follow the instructions by the seller and webuy. WEBUY acting as an agent does not take title of any item at any point of time. In case an item or a product purchased based on a purchasing order is confiscated at customs or returned to Japan in relation to the laws or regulation, you cannot refund. In case the insurance contract attached with the shipping compensates partial or full amount of such financial losses, the actual amount compensated by the insurance contract will be refunded and the commission paid to Webuy for the purchase of the item will not be refunded.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : AUTOMATIC CANCELLATION OF PURCHASING ORDERS

When you use our Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBUY, WEBUY has the right to refuse or cancel any purchasing order, in including but not limited to the following case: (a) if you fail to pay the full amount of the shopping cost or shipping cost including selling price of the item, domestic shipping fee, transportation fee, comission of WEBUY, international shipping fee and insurance cost prior to or on the payment date determined and communicated by WEBUY; (b) if WEBUY considers the item requested is unavailable to buy or unable to be shipped for any reason; (c) if WEBUY considers the item is a restricted or prohibited item which may breach laws in Japan or international laws or regulations; (d) if WEBUY considers that you may pursue an illigal activity in relation to the purchasing transaction or you may be part of any criminal organization or any organization breaching laws in Japan or any international laws; (e) if WEBUY considers that clear and prompt communication with you or the seller cannot be established at any time during the process. In case WEBUY decides to cancel the purchasing orders, WEBUY has the right to resell the purchased items or cancel the purchasing transactions to the sellers at any price or condition in a commercially reasonable manner based on our best effort basis. Any fees, costs and financial losses arising from such cancellation determined in this section including but not limited to paypal charges, the wire transfer fees, domestic shipping fees, transport fee, any additional costs or losses resulting from the cancellation will be charged to you and WEBUY has the right to claim the amount or subtract the relevant fees, costs and financial losses from the amount obtained by reselling the item or cancelling the purchasing transation. You agree not to hold WEBUY responsible for any damages or financial and non-financial losses arising from such cancellation of purchasing orders described in this section.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : STORAGE OF PURCHASED ITEMS

When you use our Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBUY, WEBUY agrees to store the items you have purchased with WEBUY on your behalf after purchasing. WEBUY will use necessary means to keep the item in the same status as the time of its purchase. However, you agree not to hold WEBUY responsible for any damages or financial and non-financial losses arising from including but not limited to the effect of time or temperature of storage, the transportation or other related operations for the purpose of storage and shipping. WEBUY agrees to store the purchased items free of charge after the purchase for a period of one calendar month from the date of the arrival of the purchased item. WEBUY reserves the right to claim any fee or cost arising from the storage, and to refuse or cancel this agreement for any reason including but not limited to the case where the items are operationally difficult to store, there is risk of breachment of laws or regulations, storage period exceeds one calendar month after the purchase. WEBUY will not store any item for more than one calendar month without an additional agreement between you and WEBUY. In case WEBUY decides to cancel this agreement, WEBUY has the right to resell the purchased items at any price or condition in a commercially reasonable manner or dispose the items in case WEBUY has difficulty to resell the items. Any fees and costs arising from such cancellation including but not limited to paypal charges, the wire transfer fees, domestic shipping fees, transport fee, any additional costs resulting from the cancellation will be charged to you and WEBUY has the right to claim the amount or subtract the relevant fees and costs from the amount obtained by reselling the item. You agree not to hold WEBUY responsible for any damages or financial and non-financial losses arising from cancellation of this agreement.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : PRODUCT DESCRIPTIONS

When you use our Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBUY, WEBUY will make all description as accurate as possible. However, WEBUY does not warrant that product descriptions or other content of Emails communications or website provided by WEBUY is accurate, complete, reliable, current, or error-free. Please confirm all details and description of the product prior to the payment of the shopping cost with the manufacturer or the seller via its website and its publicly available materials.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : PRICING

When you use our Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBUY, prices of products displayed on our website are the retail price suggested by the manufacturer or supplier, or estimated in accordance with industry standard or the estimated retail value for a comparably featured item offered elsewhere. Prices are comparative prices estimate and may or may not represent the prevailing price in every location on any particular day. For certain items WEBUY cannot confirm the price of an item until you make purchasing order. Some of the items on our website could be mispriced despite our efforts.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : RESTRICTED ITEMS, PROHIBITED ITEMS

When you use our Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBUY, WEBUY will not take any purchasing order, buy, sell, or ship any item which WEBUY considers as Restricted items or Prohibited items. You agree not to hold WEBUY responsible for any damages or financial and non-financial losses based on purchasing orders of Restricted item or Prohibited items. You agree not to hold WEBUY responsible in case an item or a product purchased based on a purchasing order is confiscated at customs or returned to Japan in relation to the laws or regulation. WEBUY considers following items as Restricted or Prohibited. Items prohibited by law in Japan, items prohibited by law to be sent by mail in Japan, items prohibited to be sent by international mail in Japan, items restricted or prohibited by law in each country where the items shall be delivered to. In addition, WEBUY will consider items to be a restricted item in case WEBUY considers that any procedure to obtain government approval, license or other procedures at customs, or required by laws or regulations are a constraint to pursue the transaction. WEBUY may consider items not described in this section as restricted or prohibited in case WEBUY faces constraints to pursue transactions arising from the nature and quantity of items.

PERSONAL SHOPPER SERVICE, BUYING, SHOPPING, SHIPPING AGENT SERVICE : DUTIES AND TAXES

When you use our Personal Shopper service, Buying, Shopping, Shipping Agent service or any service provided by WEBUY, all shipments may be subject to import charges (Duties, Customs tariffs and VAT) which are set by the destination country. WEBUY does not collect your duties and taxes and cannot predict what your particular charges may be. And in the event you incur these additional charges, they must be rendered in order for your package to clear custom. You are responsible for complying with all import obligation and payment of all applicable duties and custom fees. You agree not to hold WEBUY responsible for any damages or financial and non-financial losses arising from delay or failure of payment of any duty or tax of the item.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY : YOU EXPRESSLY AGREE THAT YOUR USE OF WEBUY WEBSITE OR ITS SERVICE AT YOUR SOLE RISK.ALL SERVICE AND INFORMATION, CONTENTS, MATERIALS, PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBUY WEBISTE ARE PROVIDED BY WEBUY ON AN "AS IS" AND "AS AVAILABLE" BASIS, WEBUY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED WARRANTIES OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH WEBUY WEBSITE. IN ADDITION TO THE EXTENT PERMITTED BY APPLICALBLE LAW WEBUY IS NOT LIABLE AND YOU AGREE NOT TO HOLD WEBUY RESPONSIBLE FOR ANY DAMAGES OR LOSSES (INCLUDING BUT NOT LIMITED TO, LOSS OF MONEY, GOODWILL OR REPUTATION, PROFITS, OR OTHER INTANGIBLE LOSSES OR ANY INDIRECT DAMANGES) RESULTING DIRECLTY OR INDIRECTLY FROM YOUR USE OF OR INABILITY TO USE OUR SERVICE, PRICING, SHIPPING GUIDANCE PROVIDED BY WEBUY, DELAYS OR DISRUPTIONS IN OUR SERVICES, VIRUSES OR MALICIOUS SOFTWARE OBTAINED BY ACCESSING OUR WEBISITE OR SERVICE, BUGS OR ERRORS OR INACCURACY OF OUR SERVICES, DAMAGE TO YOUR HARDWARE, YOUR MISINTERPRETATIONS OR LOSSES OF EMAILS OR OTHER COMMUNICATION TOOLS, YOUR INABILITY TO RESPOND PROMPTLY TO EMAILS AND OTHER COMMUNICATION TOOLS, INACCURACY OF INFORMATION YOU PROVIDE OR YOUR INABILITY TO RECEIVE DELIVERY OF ITEMS OR YOUR BREACHMENT OF LAWS OR REGULATIONS.

INDEMNITY : You will indemnify and hold WEBUY harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this Terms and Conditions of Use, your improper use of services provided buy WEBUY or your breach of any law or the rights of a third party.

GOVERNING LAW AND JURISDICTION : Use of this Website, Personal Shopper service, Buying, Shopping, Shipping Agent service, any service provided by WEBUY and this Terms and Conditions of Use shall be governed by the Japanese law. In case a dispute arises between WEBUY and Users or any party regarding the use of this Website, any service by WEBUY and this Terms and Conditions of Use, the Tokyo District Court shall have exclusive jurisdiction of the first instance.

OUR CONTACT ADDRESS : WEBUY LLC, 5-3 Higashinakacho, Urawa-ku, Saitama-shi Saitama Japan 330-0056

UPDATED ON SEP 1ST 2017

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